Lessons From Retail Safety

In this episode, Mary Conquest speaks with Mark Gobert, a seasoned retail safety expert with nearly 30 years of experience managing safety programs at major companies like Macy’s and Williams Sonoma.

Mark reflects on how safety has evolved over his career and the specific challenges he faced in retail.

He shares his innovative approach to translating the cost of injuries into business metrics that helped leadership appreciate the true costs and benefits of effective workplace safety.

Throughout the conversation, Mark emphasizes the importance of listening to frontline workers, whose insights are crucial to effective safety solutions, and offers EHS professionals practical guidance on building credibility throughout your organization.

Mark’s insights may come from his distinguished career in retail, but they offer universal wisdom for safety managers across all sectors.